Regulations in force until 25-05-2018

Company Information

Online Store operating at www.tesam.pl run by Tesam S.C. based in Łabowa 256A, entered into a business under numbers 16410/01 and 16409/01 number issued by the Mayor of Nowy Sacz, TIN: 734-00-28-716 code: 490021695th e-mail tesam@tesam.pl, phone +48 18 442 77 40.
 

Privacy Policy

1. The personal data provided by the customers of the shop are processed by www.tesam.pl Tesam S.C. based in Łabowa 256A. Entrusted personal data are used solely for the purpose of:
   1. The performance of the contract
   2. If the client agrees to inform about new products, services and promotions offered by the shop www.tesam.pl
2. The customer is m. in. the right to request to supplement, update, or correct personal data, temporary or permanent suspension of their processing or removal at http://www.tesam.pl tab "My Account" - If they are incomplete, outdated, untrue or collected in violation of the law or are no longer necessary for the purpose for which it was collected. Entrusted personal data are stored and secured in accordance with the principles set out in the applicable laws.

Prices

1. All prices quoted in our online shop at www.tesam.pl are denominated currencies:
   • Polish Zloty (PLN).
   • Euro (EUR & euro;)
   • in US dollars (USD $)
   • in GBP (Pound GP & pound;)
   • in the Ukrainian hryvnia (₴ Hryvnia)
   • Russian ruble (RUB)
   • Czech Koruna (CZK)
      
2. The online store uses the following price categories:
   1. Gross price - standard price of the offered goods and services
   2. Net Price – Price without VAT tax.

Orders

1. Online Store www.tesam.pl allows customers:
   1. orders (bids) goods available in the online store www.tesam.pl and sales contracts at a distance.
   2. to obtain information about goods and services available in the online store and retail outlets Tesam SC.
       
2. Any information relating to the goods, in particular, catalogs, brochures, handouts or other advertising, and information contained on this website www.tesam.pl led by Tesam S.C. to customers and potential customers do not constitute an offer within the meaning of the law, and are only an invitation to begin negotiations.
3. Online Store accepts orders through the website www.tesam.pl. Orders are executed in the order of their submission.
4. Placing an order is not tantamount to its adoption.
    
5. The moment of the order shall be deemed to provide information to the contracting authority to grant the status of " Ordered goods shipped ".
    
6. The invoices are issued to clients who have entered while filling in the comment form & nbsp; all data for VAT invoices. In the absence of data we issue a receipt.
    
7. For reasons attributable to the carrier, the maximum amount of collection (cash payment) amounts to PLN 12,000.00. If the value of the contract exceeds w / the amount, method of payment of the balance will be set individually with the client.
    

Delivery

1. Goods ordered online store www.tesam.pl is supplied through one of the available carriers selected in the course of the offer to purchase.
    
2. At the time of delivery consists of:
   1. The duration of the contract (commodity components, method of payment, issuing a sales document, packing parcels)
   2. delivery, depending on the chosen method of delivery.
       
3. With every product available in the store, there is also information about the estimated time of dispatch of the goods. This does not include the time of completion of the contract and is calculated from the transfer of the shipment to the carrier or the postal operator to delivery.
    
4. With the goods are issued: VAT invoice or a receipt and conditions of the guarantee. In the absence of any of these documents must be notified of such an event in order to remedy the situation.
    
5. Upon receipt the customer should carefully check the condition of the packaging and its contents. In case of any loss or damage, the customer should make all actions necessary to establish the liability of the carrier. In case of damage, Tesam S.C. The damage is recommended to take minutes.
    
6. delivery costs for delivery NATIONAL
   - The cost of shipping is made dependent on weight range specified below.
   Compartments WEIGHT:
   * 1kg cost Shipping: 21 PLN
   * Up to 30kg the cost of Shipping: 26 PLN
   * Above 30kg shipping cost after new individual consultation!
   - Shipping is done by courier at your expense, after notification by phone or mail.
    
7. delivery costs for delivery FOREIGN
   - The cost of shipping is applied to a few hours after ordering goods
   - Cost depends on the country to which the shipment is to be sent.
   - The cost of shipping the package sets the host Courier Delivery order
   - The cost of the package is dependent on the weight and the country to which the package has to go.
    
8. Shipping FREE:
   - Only in Polish
   - The purchase over PLN 1000 gross
   - Only through the online shop www.tesam.pl

Methods of Payment

1. Payment for goods may be made by the customer:
   1. Before delivering the goods to the customer:
      • bank transfer to the bank account Tesam S.C. (our goods are sent after the payment is received on account)
      • Payment by credit card and electronic (through portals Dotpay Paypal - after receiving information and proper completion of the transaction)
         
   2. At the time of receipt of the goods:
      • Cash in case of receipt of the goods by the customer's own efforts and at their own expense from the store Tesam SC.
      • cash into the hands of the carrier, the supply of goods through the carrier. It is the responsibility of the courier upon receipt of the money is the issue of KP (ie. The amount of acceptable). If the courier does not have takowego receipt, write a document handwritten or arrange courier sign the invoice or bill of lading that the courier has collected an amount of and enter your number of the courier and submit a legible signature.
         
2. Tesam S.C. may establish with the client other specific conditions and method of payment. In this case, the conditions and forms of payment indicated by the contract confirmed by Tesam SC as adopted to implement and comply with any additional requirements related to the agreed terms or method of payment (including installment sale).
    
3. In the case of permanent cooperation is possible to arrange payment by bank transfer with a delayed schedule.

Return the goods to the consumer

1. A consumer who concluded at a distance, may withdraw from it without giving any reason, making a statement in writing within ten days. Deadline for ten days, during which the consumer may cancel the contract, shall be counted from the date of delivery of goods, and in case of service - from the date of its conclusion. To comply with this deadline, you must send a statement before its expiry.
    
2. In order to identify the returned goods is advisable to enter the order number and the document that is attached (VAT Invoice, Receipt). Order number can be obtained via the website, your mail E-mail or online store employee performing the contract. No order number does not prevent the return of the goods.
    
3. Under the Act, the returned goods must be in the same state, unless a change was necessary in the ordinary course of business. Not be returned in accordance with the Act, m. In .:
   1. tools originally extracted from the wrapped packages
   2. tools that have been used or damaged by the buyer
   3. The tool is incomplete (lost its components)
       
4. The return of the goods to the seller, must take place immediately, not later than 14 days from the date of cancellation of the contract of sale. Reimbursement shall be by written confirmation. Return Form can be downloaded here -> http://www.tesam.pl/zwroty-towarow-pm-19.html.
    
5. In a situation where the consumer decides to return the goods and the decision will support the written declaration, and when they are met in full the provisions of paragraph. 3, a contract of sale shall be deemed not concluded. The consumer will be issued a correction to purchase document.
    
6. The right of withdrawal referred to in paragraph. 1, also applies to hire purchase, with respect of distance contracts.
    
7. Tesam S.C. policy does not apply substitute goods.

Warranty

1. The guarantee of quality applies to goods purchased on the basis of sales contracts between Tesam S.C. with its registered office and address in Łabowa 256A 33-336, entered into a business 16410/01 and 16409/01 number issued by the Mayor of Nowy Sacz NIP 734-00-28-716 code: 490021695th e- tesam@tesam.pl mail, phone +48 18 442 77 40, and customers.
    
2. Tesam S.C. grants you a quality guarantee for the smooth functioning of the goods listed on the sales. Warranty period is indicated in the box next to the product (expressed in the form xx, where xx is the number of months) and is calculated from the date of purchase of the equipment.
    
3. Client Permissions Warranties expire automatically: after a period of Guarantee; if you make any change, modify, add, or replacement of the goods or any of its parts by you or anyone other than Tesam S.C. for the operation of the product in a manner inconsistent with its intended use and the instructions Tesam SC and the manufacturer of the goods; in the absence of proper maintenance of the goods in accordance with the instructions Tesam SC and the producer of the goods; in case of damage or defects in the goods arose as a result of: any mechanical trauma, short circuit the electrical system.
    
4. The warranty on the goods sold does not exclude, limit or suspend the buyer's rights with respect to the seller of the goods resulting from the non-conformity. The relationship of this Guarantee shall be governed by Polish law

Details of the guarantee can be downloaded by clicking on the picture - >

Complaints Procedure goods purchased through the online store

1. If you purchased the product contains a defect or is inconsistent with the contract, the cost of return shipping cover Tesam S.C. Reported defect or non-conformity of the goods subject to verification by the service, which determines whether the defect or non-conformity of the goods existed at the time of its release.
    
2. Provide goods in the complaint is unconditional; However, in order to identify the system must complete the registration form of the complaint can be downloaded here - > http://www.tesam.pl/serwis-narzedzi-pm-8.html.
3. Goods should include the original packaging for safe transport to specialized service (in particular, the hydraulic puller kits for candles, lock timing, etc.).
    
4. It is permissible to apply the repackaging, but it should provide for adequate protection during transport.
    
5. Goods should be sent complete, especially with accessories that have an impact on the functionality of the equipment or that may be one of the causes of the defects in the goods or non-compliance with the agreement. The goods must be accompanied by a detailed description of possible defects or non-compliance with the information given the situation in which there is a defect or non-compliance. In addition, the request must specify the legal basis for complaint and the exercise of rights. Merchandise with manufacturer's warranty is not covered under the warranty Tesam SC and can be serviced at an authorized service of the manufacturer under warranty.
    
6. The advertised item must be accompanied by a copy of the sales (proof of purchase) and original warranty card, if it was issued with the goods (warranty). In their absence, the complaint will not be considered. Unless the sale of the goods will be confirmed on the site Tesam S.C.
    
7. The method of delivery of the goods within the framework of the complaint:
   1. The devices advertised shipping costs paid by the customer to the manufacturer.
   2. The cost of returning dealt with customer complaints is free, and it covers the whole company Tesam S.C.
       
8. If the thing sold is used, the seller is responsible for the non-conformity in the case of its findings before the end of one year from the date of the things used.

Service

1. Shipments to the site, please email:
   Tesam
   Łabowa 256 A
   33-336 Łabowa


2. Contact service:
   tesam@tesam.pl
   tel. +48 18 442 77 40

Final

1. Tesam S.C. has the right to delegate the performance of the contract to a third party (as a subcontractor).
    
2. In relation to the sale of goods: non seller is not liable under the warranty.
    
3. In accordance with Article 8, paragraph 3 point 2 letter b of the Act of 18 July 2002 r.świadczeniu electronic services (Dz.U.2002.144.1204 as amended.) announce that the customer placing on the websites of our store any information any illegal or information contrary to good morals, is prohibited.
    
4. Using the online store narzedziaspecjalistyczne.pl is possible provided that the ICT system, which is used by the client, the following minimum technical requirements:
   1. Internet Explorer version 7.0 or later enabled ActiveX, JavaScript and Cookies or
   2. Mozilla Firefox version 3.0 or higher enabled Java applets, JavaScript and cookies,
   3. The minimum screen resolution of 1024 x 768 pixels
   4. if you agree to receive electronic invoices to its open software is required to open PDF files, eg. Adobe Acrobat Reader.
       
5. The current wording of the Rules is available on the website www.tesam.pl
6. Online Shop Regulations Tesam S.C. does not restrict clients' rights under the Act of 23 April 1964 Civil Code (Journal of Laws of 1971 No. 27, item. 252, as amended.), the Act of 2 March 2000. the protection of certain consumer rights and liability for damage caused by dangerous products (Journal of Laws of 2000, n. 22, pos. 271 as amended.), and the Act of 27 July 2002. on special conditions of consumer sales and amending the Civil Code (Journal of Laws 2002, n. 141, item. 1176, as amended.).