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  1. Goods ordered in the online store is delivered via one of the available carriers selected during the purchase offer.

  2. At the time of receipt of the shipment consists of:
    1. time of order fulfillment (completing the goods, payment method, issuing the sales document, packing the package)
    2. delivery time, depending on the chosen method of delivery.

  3. With every product available in the store, there is also information about the expected time of sending the goods. This time does not include the time of completing the order and is counted from the moment of delivery of the shipment to the carrier or postal operator until delivery.

  4. Along with the goods, a VAT invoice or a cash register receipt and the terms of the guarantee issued are issued. In the absence of any of these documents, you should report such an event to make up for the deficiencies.

  5. After receiving the parcel, the customer should carefully check the condition of the packaging and its contents. If any defects or damages are found, the client should perform all actions necessary to determine the liability of the carrier. If damage is found, Tesam SC recommends to draw up a loss report.

  6. Delivery costs for a NATIONAL shipment
    - the shipping cost depends on the weight range given below.
    * up to 1kg shipping cost: PLN 21
    * up to 30kg shipping cost: PLN 26
    * above 30kg shipping cost after the individual individual arrangement at that time!
    - the shipment is carried out by courier at the expense of the customer, after prior telephone or email notification.

  7. Delivery costs for FOREIGN SHIPMENT
    - we do not sell in Germany,
    - the shipping cost is given up to a few hours after ordering the goods
    - the cost depends on the country to which the shipment is to be sent.
    - the cost of sending a given parcel is determined by the courier accepting the foreign dispatch order
    - the cost of the package depends on the weight and the country to which the parcel will go.

  8. Shipping FREE :
    - only in Poland
    - when buying over PLN 1000 gross
    - only through the online store

  9. Possible delivery costs are indicated when placing the Order. They depend on the method of delivery and payment chosen by the Customer.

  10. The deadline for delivery of the Product to the Customer is up to 14 calendar days, unless a shorter period is specified in the description of the Product or when placing the Order. In the case of payment by bank transfer, this period should be counted from the date of crediting the Seller's bank account.

  11. According to art. 545 § 2 of the Civil Code in the event of sending the Product to the Customer via the carrier, the Customer is obliged to examine the shipment in time and in a manner accepted for such shipments. If he determines that during the transport there was a loss or damage to the Product, he is obliged to perform all actions necessary to determine the liability of the carrier.

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